Rated Marine Services

1. Distance Sales Agreement

1. Parties
This Distance Sales Agreement (“Agreement”) is entered into between:
Rated Marine Services
Uğur Tufan Emeksiz
Atalar Mahallesi, Dolunay Sokak, Gönül Apartment No: 14/8
Kartal – Istanbul, Türkiye
Phone: +90 532 482 82 15
Email: operations@ratedmarineservices.com
(Hereinafter referred to as the "Seller")
and the Platform User or Service Provider (hereinafter referred to as the "Buyer"), who purchases a membership or digital services electronically via the website operated by the Seller at Rated Marine Services – www.ratedmarineservices.com, under the following terms and conditions.

2. Subject

This Agreement regulates the rights and obligations of the parties pursuant to the sale and delivery of digital services and/or membership packages purchased by the Buyer (either a Platform User or a Service Provider) via the Seller’s website (www.ratedmarineservices.com), in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, under the laws of the Republic of Türkiye.

3. Scope of the Services

The services provided by the Seller are offered on an annual subscription basis and consist of data hosting, user interaction tracking, metric analysis, and access control functionalities. Services may vary depending on the Buyer’s selected membership plan (Silver, Gold, or Platinum). The full details of each plan are specified on the platform’s Pricing page.
Key service features available according to membership level include, but are not limited to:
• Storing the Buyer’s company information by creating a digital company profile within the system,
• Making the company profile accessible in designated areas according to the selected membership plan,
• Structuring the Buyer’s profile based on selected service category(ies) and port(s) of operation,
• Displaying the company on an interactive map and ensuring visibility in search and filter results,
• Collecting and reporting profile metrics such as number of visits (Profile Views), clicks, favorites, and other engagement data,
• Allowing the Buyer to collect customer reviews and star ratings via integrated QR code functionality,
• Displaying the collected reviews and ratings on the company profile page,
• Enabling the Buyer to receive and view incoming messages and quote requests (RFQs) from users of the platform,
• Allowing the Buyer to respond to messages and submit quotations through the platform interface,
To continuously enhance the service quality of the platform and to ensure a reliable environment for all members, Rated Marine Services will implement the following rules at a future date. The effective date of these rules will be announced to all members in advance: If a marine service provider (Buyer), after receiving at least 10 verified reviews, has an average star rating falling below 2.5, or fails to collect at least 5 reviews within one (1) year, the company will be removed from the 10-member limited slot and its profile will be downgraded to a “Free Profile.” In this case, the provider will remain listed on the platform but will no longer have access to the rights and privileges of limited slot members — such as collecting reviews, accessing advanced analytics, and enjoying RFQ (Request for Quotation) advantages. The purpose of this measure is to give greater visibility to companies that provide higher-quality services and to ensure a trustworthy ecosystem for all users. Since access to the platform advantages has been made available throughout the subscription period, no refunds will be issued.
The Buyer (whether a Platform User or Service Provider) declares to have reviewed the full scope and content of the selected plan prior to purchase and agrees to its terms.

4. Price and Payment

The Buyer agrees to pay the price specified at the time of purchase via the available payment methods (credit card, virtual POS, etc.). All payments are charged in United States Dollars (USD).
Once the payment is completed, the corresponding digital service becomes active and available for use.
For Buyers residing in Türkiye, an additional 20% Value Added Tax (VAT) will be applied to the specified prices. Payments made with credit cards issued by Turkish banks will be processed in Turkish Lira (TRY).

5. Right of Withdrawal

The services purchased qualify as services performed instantly in an electronic environment or non-material digital goods delivered instantly to the consumer. Accordingly, under Article 15(1) of the “Regulation on Distance Contracts” issued under the laws of the Republic of Türkiye, the right of withdrawal does not apply to such services. The Buyer acknowledges and agrees that once access to the service has been granted, the right of withdrawal is forfeited and no refund shall be requested.

6. Responsibilities

The Seller is responsible for providing the services in accordance with the selected membership plan and this Agreement
The Buyer agrees to use the service solely for their own commercial purposes and not to transfer it to third parties.
The Seller commits to addressing any access or system issues arising from the technical infrastructure of the platform within a reasonable time frame.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Rated Marine’s cumulative liability arising out of or in connection with this Agreement, whether in contract, tort (including negligence), or otherwise, shall not exceed the total Fees paid by you in the twelve (12) months preceding the event giving rise to the claim.
Under no circumstances shall Rated Marine be liable for:
1.Any indirect, special, incidental, exemplary, or consequential damages;
2.Loss of profits, loss of business, loss of reputation, or loss of data;
3. Any fines, penalties or similar liabilities imposed by any authority.
These limitations apply even if Rated Marine has been advised of the possibility of such damages, and survive termination of this Agreement.

8. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the Republic of Türkiye, and any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the Courts and Enforcement Offices of Istanbul (Anatolian Side).

9. Enforcement

By completing the membership or service purchase process on the Seller’s website, the Buyer confirms that they have read, understood, and accepted all provisions of this Agreement. This Agreement enters into force upon electronic approval by the Buyer.